While these conversations are vital, that does not always mean they happen immediately, effectively, or at all. With the sudden shift to remote work, these challenges are aggregated — by pushing professionals into new communication channels, new problems arise. Be it conversations about health and wellness in light of the pandemic or discussions on Diversity, Equity and Inclusion (DE&I) issues in the workplace, many are questioning the efficacy of digital communication for sensitive topics.
While the work-from-home shift was intended to be a short-term solution, it is increasingly clear it is here to stay. These new communication channels are permanent installments of the workplace, and professionals need to be prepared to navigate conversations, big and small, productively.